Privacy Policy

WoodUbend  values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in ‘my account’ If you wish to place an order on our website you will also be required to provide credit or debit card details.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchase history. Our company does not share your information with any third party without your consent.

HOW WE USE YOUR PERSONAL INFORMATION

We will only ever use your personal information for the purpose for which it is collected.

  • To process orders and deliver your products to you
  • To process returns, refunds and customer service requests
  • To contact you about changes to our policies or terms and conditions
  • For fraud prevention
  • By making a purchase, you agree to receiving transactional and promotional emails

 

SHARING YOUR INFORMATION

We will only share your information with third party companies as an essential part of being able to provide our service. These include:

  • Shipping companies responsible for delivering your order
  • The payment processing company you choose to complete your purchase

All third parties conform to new GDPR data protection regulations.

YOUR RIGHTS

  • You have the right to be informed how your personal information is used and stored
  • You have the right to access your personal information we hold about you
  • You have the right to delete or request any information we hold about you
  • You have the right to stop any emails or marketing information we are sending you

We receive non-personally identifiable information through cookies and log files when you access our website. Certain technical information such as your IP address, page views, operating systems, web browser software and referring destination website is automatically collected from your computer. Cookies allow us to statistically monitor how many people use our site and for what purpose. We do not link any information obtained from cookies or log files to personally identifiable information. You are free to decline cookies and it will not affect your online experience.

 

If you have any issues trying to delete your personal information from our records or have any questions about our privacy policy, please email us at customercare@woodubend.com