Customers can return unused items in original and sealed packaging within 14 days of receipt by emailing customercare@woodubend.com
You, the customer, are liable to pay for the price of return postage and we advise you to return items by recorded delivery or by any other means that shows proof of the return. If for any reason your returned items are not received, we cannot process the refund unless you can provide proof of postage. Your refund amount will not include any charges for shipping or any fees taken by payment processors such as Stripe and a Restocking Fee of a minimum of £5 will be applied and taken from your refund amount.
Returns from outside the U.K
When making an international purchase, the customer is solely responsible for paying any customs duties, import taxes, or value-added tax (VAT) required by their country’s regulations. These charges are not included in the purchase price or shipping fees. If a customer refuses to pay customs charges or VAT, resulting in the shipment being returned to us or held by the customs authorities, the following terms apply:
- No Refunds: We do not offer refunds for orders where the customer refuses to pay the necessary customs charges or VAT.
- If customs delays or refuses clearance due to non-payment, we are not financially responsible for delays or any costs associated with returning the shipment to us.
Restocking Fee: If the order is returned to us, a restocking fee may apply.
By completing a purchase on our website, the customer acknowledges and agrees to these terms. It is the customer’s responsibility to be aware of their country’s import regulations and associated fees before placing an order.
