Domestic Shipping Policy:
Our shipping prices are based on the weight of the items, our website will calculate this automatically for you. Our turnaround of domestic orders is 2 working days and will in most cases be sent with Royal Mail using their tracked 48 service which we expect to reach you within 2-5 working days.
International Shipping Policy
For small international orders, Royal Mail will use their preferred shipping partner within your country and we would expect that to have arrived within 7-14 working days. Larger international orders will be delivered with DHL, Fedex or UPS and will also take up to 14 working days. When making an international purchase, the customer is solely responsible for paying any customs duties, import taxes, or value-added tax (VAT) required by their country’s regulations. These charges are not included in the purchase price or shipping fees. If a customer refuses to pay customs charges or VAT, resulting in the shipment being returned to us or held by the customs authorities, the following terms apply:
- No Refunds: We do not offer refunds for orders where the customer refuses to pay the necessary customs charges or VAT.
- If customs delays or refuses clearance due to non-payment, we are not financially responsible for delays or any costs associated with returning the shipment to us.
Restocking Fee: If the order is returned to us, a restocking fee may apply.
By completing a purchase on our website, the customer acknowledges and agrees to these terms. It is the customer’s responsibility to be aware of their country’s import regulations and associated fees before placing an order.
